Thursday, April 26, 2012

642-263 Q&A / Study Guide / Testing Engine

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QUESTION 1
Which database engine is used in Cisco Unity Connection?

A. PostgreSQL
B. MySQL
C. Informix
D. SQL Server

Answer: C

Explanation:


QUESTION 2
Which are the minimum system requirements to install Cisco Unity Connection on a virtual
machine?

A. 1-vCPU, 1-GB vRAM, 80-GB vDisk
B. 2-vCPU, 2-GB vRAM, 160-GB vDisk
C. 4-vCPU, 2-GB vRAM, 2X146-GB vDisk

Answer: B

Explanation:


QUESTION 3
How many phones and mailboxes can be supported with the Cisco Unified Communications
Manager Business Edition?

A. 225 phones, 250 mailboxes
B. 500 phones, 500 mailboxes
C. 700 phones, 750 mailboxes
D. 1250 phones, 1000 mailboxes

Answer: B

Explanation:


QUESTION 4
Which protocol is used to exchange information between VPIM networked voice-mail systems?

A. SCCP
B. SIP
C. SNMP
D. SMTP

Answer: D

Explanation:


QUESTION 5
Which choice most accurately describes the licensing components for Cisco Unity Connection?

A. Users with mailboxes, users with IMAP access to voice message, SpeechView users
B. Port licensing for phone system integration, Unified Messaging
C. End-user licensing based on the number of users for voice mail, IMAP access to voice mail,
voice recognition, Cisco Unity Inbox, LDAP, and email TTS
D. Port licensing and VPIM licensing

Answer: A

Explanation:


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Friday, April 13, 2012

642-242 Q&A / Study Guide / Testing Engine / Videos

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QUESTION 1
The Cisco Unified Contact Center Enterprise can queue calls at different queue priorities.

In this sample script, at what priority will the call be queued?

A. Three (3) ?As set in the Queue Priority node.
B. Five (5) ?The default for the Queue to Skill Group node, unless it was set otherwise.
C. None, as queue priority only is used when more than one skill group is used in the Queue to Skill.
D. It depends, as each call hitting the script will reset the priority for all calls when the Queue Priority node is executed.

Answer: B


QUESTION 2
When configuring a Cisco Unified Communications Manager dial plan to allow for dialing 911 or
placing other emergency calls, where should Urgent Priority be checked off in?

A. route pattern
B. route list
C. route group
D. calling search space

Answer: A


QUESTION 3
When setting up the Cisco Unified IP IVR 4.1 (x) to communicate with Cisco Unifieci
Communications Manager, how do you configure the IP IVR to communicate with more than one
Cisco Unified Communications Manager server in the cluster?

A. On the JTAPI Provider Configuration web page, there are two fields to input the IP addresses or
host names of the Cisco Unified Communications Manager servers.
B. On the JTAPI Provider Configuration web page, you can enter only one Cisco Unified
Communications Manager server for the JTAPI provider.
C. On the JTAPI Provider Configuration web page, list the IP addresses or host names of the
Cisco Unified Communications Manager servers separated by a comma.
D. On the JTAPI Provider Configuration web page, enter the IP address or host name of the
publisher and when you synchronize the configuration, the IP IVR will automatically configure the
available Cisco Unified Communications Manager servers.

Answer: C


QUESTION 4
In the Cisco Unified Contact Center Enterprise solution, how are CTI route points and CTI ports
created in the Unified IP IVR 4.0(x)?

A. CTI route points and CTI ports are created and associated to the IP IVR user in Cisco Unified
Communications Manager Administration prior to configuring the CTI route points in the IP IVR in
the CRS Administration menu.
B. CTI route points and CTI ports are created from the CRS Administration menu. The CRS
Administration will automatically create and associate the CTI route points and CTI ports in Unified
Communications Manager.
C. CTI route points and CTI ports are created from the CRS Administration first and then the CTI
route points and CTI ports are associated to the correct user using Unified Communications
Manager Administration manually.
D. CTI route points and CTI ports can either be created from the CRS Administration menu or from
the Cisco Unified Communications Manager Administration as long as the CTI route points and
CTI ports are associated to the correct IP IVR user profile.

Answer: B


QUESTION 5
In a Cisco Unified ICM routing script, what is the best way to assign a sales call a higher priority in
the system?

A. At the beginning of the Sales routing script, use the Queue Priority node to set the priority of all
calls hitting that script to 1.
B. In the Queue to Skill Group node, set the call priority to 1 for any Sales skill group queue nodes.
C. In the Queue to Skill Group node, set the call priority to 10 for any Sales skill group queue nodes.
D. Use a Queue Priority node for support and other non-sales calls with priority 1.

Answer: B


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Wednesday, April 11, 2012

642-242 Q&A / Study Guide / Testing Engine

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QUESTION 1
The Cisco Unified Contact Center Enterprise can queue calls at different queue priorities.

In this sample script, at what priority will the call be queued?

A. Three (3) ?As set in the Queue Priority node.
B. Five (5) ?The default for the Queue to Skill Group node, unless it was set otherwise.
C. None, as queue priority only is used when more than one skill group is used in the Queue to Skill.
D. It depends, as each call hitting the script will reset the priority for all calls when the Queue Priority node is executed.

Answer: B


QUESTION 2
When configuring a Cisco Unified Communications Manager dial plan to allow for dialing 911 or
placing other emergency calls, where should Urgent Priority be checked off in?

A. route pattern
B. route list
C. route group
D. calling search space

Answer: A


QUESTION 3
When setting up the Cisco Unified IP IVR 4.1 (x) to communicate with Cisco Unifieci
Communications Manager, how do you configure the IP IVR to communicate with more than one
Cisco Unified Communications Manager server in the cluster?

A. On the JTAPI Provider Configuration web page, there are two fields to input the IP addresses or
host names of the Cisco Unified Communications Manager servers.
B. On the JTAPI Provider Configuration web page, you can enter only one Cisco Unified
Communications Manager server for the JTAPI provider.
C. On the JTAPI Provider Configuration web page, list the IP addresses or host names of the
Cisco Unified Communications Manager servers separated by a comma.
D. On the JTAPI Provider Configuration web page, enter the IP address or host name of the
publisher and when you synchronize the configuration, the IP IVR will automatically configure the
available Cisco Unified Communications Manager servers.

Answer: C


QUESTION 4
In the Cisco Unified Contact Center Enterprise solution, how are CTI route points and CTI ports
created in the Unified IP IVR 4.0(x)?

A. CTI route points and CTI ports are created and associated to the IP IVR user in Cisco Unified
Communications Manager Administration prior to configuring the CTI route points in the IP IVR in
the CRS Administration menu.
B. CTI route points and CTI ports are created from the CRS Administration menu. The CRS
Administration will automatically create and associate the CTI route points and CTI ports in Unified
Communications Manager.
C. CTI route points and CTI ports are created from the CRS Administration first and then the CTI
route points and CTI ports are associated to the correct user using Unified Communications
Manager Administration manually.
D. CTI route points and CTI ports can either be created from the CRS Administration menu or from
the Cisco Unified Communications Manager Administration as long as the CTI route points and
CTI ports are associated to the correct IP IVR user profile.

Answer: B


QUESTION 5
In a Cisco Unified ICM routing script, what is the best way to assign a sales call a higher priority in
the system?

A. At the beginning of the Sales routing script, use the Queue Priority node to set the priority of all calls hitting that script to 1.
B. In the Queue to Skill Group node, set the call priority to 1 for any Sales skill group queue nodes.
C. In the Queue to Skill Group node, set the call priority to 10 for any Sales skill group queue nodes.
D. Use a Queue Priority node for support and other non-sales calls with priority 1.

Answer: B


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Monday, April 9, 2012

642-241 Q&A / Study Guide / Testing Engine

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QUESTION 1
Which two of these are sizing considerations for an MR Peripheral gateway for the Cisco Unified
Contact Center Enterprise solution 7.5? (Choose two)

A. An MR Peripheral gateway can support up 40 calls per second across the peripheral interface
Managers (PIMs) co-loaded in the same MCS 7645 class server.
B. An MR Peripheral gateway can support up to 80 Peripheral interface Managers (PIMs) 7845
class server.
C. An MR peripheral Gateway can support up to 9999 sessions or ports across all the Peripheral
Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
D. An MR Peripheral Gateway can support a Mix of Sever Control Interface (SCI) and Call Routing
Interface (CRI) across the Peripheral Interface Managers (PIMs) co-loaded on the same MCS
class server.

Answer: B,D

Explanation:


QUESTION 2
All of these statement correctly describe the role of voice Gateway on Cisco Unified Contact
Center Enterprise deployment except which one?

A. When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP MR
for prompt and collect the internet MTP Resources Must be allocated in deployments.
B. Cisco Voice Gateway can communicate with Cisco Unified Communications Manager using
SIP, H.323, or MGCP.
C. Cisco voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own
dedicated DSP resources.
D. Cisco voice Gateways can be used to help integrate traditional ACD’s into a Cisco Unified
Contact Center Enterprise environment by implementing TDM connection between gateways and ACDs.

Answer: D

Explanation:


QUESTION 3
Which one of the following types of traffic from the PG to the central controllers is considered high
priority in the Cisco Unified Contact Center Enterprise solution?

A. Configuration requests.
B. Group data
C. Routing and DMP control traffic
D. Real Time Monitoring

Answer: C

Explanation:


QUESTION 4
When using agent targeting rules in Cisco Unified Contact Center Enterprise 61.0, which
statement is true?

A. Agent device targets must be created for each phone that is used by an agent.
B. Agent labels must be created for each routing client that can route calls to an agent.
C. Agent extensions can be defined as a range, without having to build device target.
D. Agent targeting rules are not allowed with translation routes.

Answer: D

Explanation:


QUESTION 5
In the Cisco Unified Contact Center Enterprise solution, which CTI option is required to support an
integration to the drive Siebel agent workflows and provide date to the Siebel application?

A. Cisco Unified Contact Center Enterprise Cisco Agent Desktop with optional keystroke macro
integration.
B. Cisco Unified Contact Center Enterprise CTI Object Server with the Siebel CRM Connector.
C. Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition with Siebel
using the embedded browser options.
D. Either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or CTI Object Server.
E. Either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or Cisco Agent Desktop
Browser Edition.

Answer: B

Explanation:


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Saturday, April 7, 2012

642-188 Q&A / Study Guide / Testing Engine

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QUESTION 1
After connecting to a codec via WebGUI, you are prompted for a username and password. Which
username password combination is used on the codec by default?

A. Cisco, Cisco
B. admin, Cisco
C. Cisco, Cisco
D. admin, cisco

Answer: B

Explanation:


QUESTION 2
Which statement is correct when discussing the Cisco TelePresence System 1300?

A. The system is designed to support meetings of six to eight participants
B. The system features three 65-inch screens, three cameras, microphones, and speakers
C. Voice-enabled switching is performed by the codec to select the active speaker in the room and
capture the video for the remote side
D. The power and Ethernet outlets must be positioned directly behind the unit

Answer: C

Explanation:


QUESTION 3
When using Auto-Collaborate, what two actions need to be done to display the laptop content after
connecting the cable? (Choose two.)

A. Press the Auto-Collaborate softkey
B. Initiate Auto-Collaborate on the codec’s GUI
C. Set the laptop resolution to 1024x768
D. Set your laptop resolution to 1024x720
E. Use function key on the laptop to send signal to external display

Answer: C,E

Explanation:


QUESTION 4
During your RRA assessment of a potential Cisco TelePresence System 1300 room you notice:
• The HVAC diffuser has noticeable noise (measured at48 1dB) which sounds like rushing air
What three recommendations should be made to the customer? (Choose three.)

A. The customer should turn the fan level down on the HVAC system to insure the fan noise is
minimized in the Cisco TelePresence room
B. The customer should contact an HVAC specialist to review and recommend an appropriate solution
C. The customer should not worry about the HVAC fan noise because the Cisco TelePresence
System uses a noise suppression algorithm designed to identify HVAC fan noise and minimize those frequencies
D. The customer should replace the diffusers with a diffuser that is rated with a noise criterion of 10 or greater
E. The customer should replace the ducting directly above the room with acoustically treated
ducting to remove the sound of rushing airflow

Answer: B,D,E

Explanation:


QUESTION 5
In the Cisco TelePresence administration WebGUI, the camera Auto Adjust can be used to check
which setting?

A. life size
B. zoom and focus
C. white color balance
D. HDMI input threshold

Answer: C

Explanation:


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QUESTION 1
Which DHCP server gives secondary codecs in Cisco TelePresence CTS-3000 and CTS-3200
systems their IP addresses?

A. DHCP server on the voice VLAN
B. DHCP server on the primary codec
C. DHCP server on the Cisco Unified Communications Manager
D. DHCP server on the CiscoTelePresence Manager

Answer: B


QUESTION 2
How do you calibrate the light meter from the Cisco recommended RRA tool kit?

A. Press the Auto Adjust button on the meter.
B. Turn the meter on and off.
C. Cover the sensor with the cap and press the Zero button.
D. Cover the sensor with the cap and press the Light Source button.

Answer: C


QUESTION 3
What two options does an administrator have using WebUI for CTMS in Monitoring/Room Testing
for any active meeting? (Choose two.)

A. add a CTS System to a meeting
B. view network statistics
C. view meeting statistics
D. start loopback
E. force switch

Answer: A,B


QUESTION 4



Refer to the exhibit. You are using Cisco Telepresence Manager and have just added a new room
in the Cisco Unified Communications Manager and have made test calls successfully. You run the
Discover Rooms option under Discovery Service successfully. You then go into the Rooms section
and see the status. Which is the cause of the problem?

A. The Cisco Telepresence room Fluffy does not have an email account listed in the Unified CM.
This is preventing the Cisco Telepresence Manager from synchronizing with the email address for
the Cisco Telepresence Room in the Calendar server.
B. The Cisco Telepresence room Fluffy has an email address listed in the Unified CM. The
Calendar server does not have an account for the email address provided by the Unified CM.
C. The Cisco Telepresence room Fluffy has an email address listed in the Unified CM. The
Calendar server has an account for the email address provided by the Unified CM. The Cisco
Telepresence Manager does not have proper privileges to view this account.
D. The Cisco Telepresence room Fluffy has an email address listed in the Unified CM. The
Calendar server has an account for the email address provided by the Unified CM. The Cisco
Telepresence Manager cannot authenticate to the LDAP server and cannot log into the Calendar
server to synchronize with the account.

Answer: C


QUESTION 5
During the RRA, how should you hold the light sensor when taking the majority of light
measurements?

A. Horizontally, so it gets the direct lighting from ceiling light fixtures.
B. Vertically, toward the displays to measure the light they put off.
C. Horizontally, toward any untreated windows to measure light coming in.
D. Vertically, so it is reading light as if it were hitting the participant's face.

Answer: D


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Wednesday, April 4, 2012

Cisco, EMC, VMware unite behind big data, cloud training initiative

New training bundles are organized around specific disciplines and job roles, including cloud architect and data scientist

As the IT silos come down, tech pros need to beef up their skills to stay relevant and maximize the business benefits of cloud computing, virtualization, unified networking and big data, according to Cisco and EMC, which have teamed to offer training targeted at tech's hottest data center disciplines.

IT JOB SPOTTING: Top 20 metro areas for tech jobs
New job roles are emerging as companies adopt converged infrastructures, shift to cloud architectures, and wrangle with massive data stores, and enterprises need to prepare the IT workforce to handle their new roles, the vendors say.

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"There's some confusion around cloud, cloud-based services, and how to leverage the cloud as part of an overall organizational transformation. How do you move from classical data centers to virtual data centers to cloud-based data centers?" says Anthony Bryant, director of learning services at Learning@Cisco. "There's also confusion around how to transform the technical talent within this arena."

Unveiled this week, the training initiative from Cisco and EMC also includes resources from VMware. Their joint education bundles provide courseware and certifications related to cloud architecture, virtualization, storage, data center networking and data science. The bundles are organized around specific disciplines and job roles, including cloud architect, systems administrator, backup and recovery, data center network design and data scientist.

"The lines between the traditional silos, or pillars, in IT are starting to blur" in today's IT-as-a-service, cloud-based data center environments, says Alok Shrivastava, senior director of education services at EMC. "They have to, because one group or one function making a decision impacts everybody else," he says. "You might be a system admin or DBA or network admin, and you need to understand what's going on across the different technology areas in the data center."

In the Cisco/EMC/VMware training model, there's a path associated with each discipline that prescribes the required courses to become proficient. For instance, the systems administrator path requires these courses: Cloud Infrastructure and Services, VMware vSphere: Install, Configure, Manage, and Cisco Data Center Unified Computing Implementation (DCUCI). Someone aspiring to be a data center network architect could follow a learning path that includes these courses: EMC Cloud Infrastructure and Services, Cisco Data Center Unified Fabric (DCUFD), and Configuring Cisco Nexus Data Center (CCNDC).

IT pros can opt to purchase courses by the bundle or individually. The training is delivered via instructor-led courses, instructor-led video training, or, in certain cases, on-site instruction at a customer premises.

From the perspective of a CIO of a 1,000-person IT organization, "the success of cloud transformation depends on the team. Beyond the technologies, unless the team has bought into it and has developed new skill sets, the project could very well fail," Shrivastava says. "It becomes extremely critical for CIOs to transform the workforce."

Tuesday, April 3, 2012

13 Common ERP Mistakes and How to Avoid Making Them

Implementing an ERP system is among the most expensive, time-consuming and complicated tasks an IT department can take on. The potential for delays and unexpected expenses lurk around every corner. To help you avoid costly mistakes, CIO.com asked IT executives, ERP vendors and technology consultants to provide advice on how to avoid becoming an ERP horror story.

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CIO — Costing anywhere from hundreds of thousands of dollars to millions of dollars, and requiring hundreds of man hours to implement, enterprise resource planning (ERP) systems are huge investments of money, resources and time. And while a successful ERP implementation can help your organization streamline workflow and cut costs, a poorly planned and implemented ERP rollout can severely cost organizations, in terms of lost productivity and delays.

To help ensure your ERP implementation is a success, or at least to minimize potential problems, CIO.com surveyed dozens of ERP experts (IT executives, consultants and ERP vendors), asking them to describe the most common ERP-related mistakes organizations make and how to avoid or solve them. The 13 most commonly cited ERP mistakes—and their fixes—appear below.

ERP Mistake #1: Poor planning . "Planning is absolutely necessary if you want your ERP project to succeed," says Erik Kaas, vice president of Product Management for Mid-Market ERP products at Sage. "You simply can't wing ERP."

Kevin Beasley, CIO ofVAI, a provider of ERP software and solutions to mid-market and enterprise-level organizations, agrees. "Many organizations do not do enough up-front planning before they begin an ERP software evaluation," he says. "This often leads to confusion down the road because they might not fully understand their current processes and how to evolve them to maximize business benefits and efficiencies."

To solve this problem, organizations should conduct an internal audit of all of their processes and policies before choosing an ERP system. In addition, Beasley recommends putting together an ERP evaluation team composed of stakeholders from across the business. And, if you feel you do not have the in-house capability to properly evaluate ERP systems, consider hiring an experienced third-party, vendor-neutral consultant, who has experience implementing ERP solutions at companies in your industry.

ERP Mistake #2: Not properly vetting ERP vendors. "Many of my best clients are 'sold' by the [vendor's] marketing team; however once the implementation is complete they are surprised by system functionality restrictions, lack of capabilities, and the impact on existing internal best practices," says Shawn Casemore, president, Casemore & Co., which helps clients improve their operational performance. His advice: Always ask for references. Request the names of at least three companies "who are in your business sector, who you can contact and discuss the software with, then call and discuss features, functionality, and challenges," he says. If the vendor can't (or won't) provide at least three names? "Walk away," unless you want to be a guinea pig.