642-241 Q&A / Study Guide / Testing Engine

Best CCNA Training and CCNA Certification
and more Cisco exams log in to Certkingdom.com

---

QUESTION 1
Which two of these are sizing considerations for an MR Peripheral gateway for the Cisco Unified
Contact Center Enterprise solution 7.5? (Choose two)

A. An MR Peripheral gateway can support up 40 calls per second across the peripheral interface
Managers (PIMs) co-loaded in the same MCS 7645 class server.
B. An MR Peripheral gateway can support up to 80 Peripheral interface Managers (PIMs) 7845
class server.
C. An MR peripheral Gateway can support up to 9999 sessions or ports across all the Peripheral
Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
D. An MR Peripheral Gateway can support a Mix of Sever Control Interface (SCI) and Call Routing
Interface (CRI) across the Peripheral Interface Managers (PIMs) co-loaded on the same MCS
class server.

Answer: B,D

Explanation:

---

QUESTION 2
All of these statement correctly describe the role of voice Gateway on Cisco Unified Contact
Center Enterprise deployment except which one?

A. When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP MR
for prompt and collect the internet MTP Resources Must be allocated in deployments.
B. Cisco Voice Gateway can communicate with Cisco Unified Communications Manager using
SIP, H.323, or MGCP.
C. Cisco voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own
dedicated DSP resources.
D. Cisco voice Gateways can be used to help integrate traditional ACD’s into a Cisco Unified
Contact Center Enterprise environment by implementing TDM connection between gateways and ACDs.

Answer: D

Explanation:

---

QUESTION 3
Which one of the following types of traffic from the PG to the central controllers is considered high
priority in the Cisco Unified Contact Center Enterprise solution?

A. Configuration requests.
B. Group data
C. Routing and DMP control traffic
D. Real Time Monitoring

Answer: C

Explanation:

---

QUESTION 4
When using agent targeting rules in Cisco Unified Contact Center Enterprise 61.0, which
statement is true?

A. Agent device targets must be created for each phone that is used by an agent.
B. Agent labels must be created for each routing client that can route calls to an agent.
C. Agent extensions can be defined as a range, without having to build device target.
D. Agent targeting rules are not allowed with translation routes.

Answer: D

Explanation:

---

QUESTION 5
In the Cisco Unified Contact Center Enterprise solution, which CTI option is required to support an
integration to the drive Siebel agent workflows and provide date to the Siebel application?

A. Cisco Unified Contact Center Enterprise Cisco Agent Desktop with optional keystroke macro
integration.
B. Cisco Unified Contact Center Enterprise CTI Object Server with the Siebel CRM Connector.
C. Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition with Siebel
using the embedded browser options.
D. Either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or CTI Object Server.
E. Either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or Cisco Agent Desktop
Browser Edition.

Answer: B

Explanation:

---

Best CCNA Training and CCNA Certification
and more Cisco exams log in to Certkingdom.com

642-188 Q&A / Study Guide / Testing Engine

Microsoft CCNA Certification, CCNA Training and over 2000+
Exams with Life Time Access Membership at http://www.actualkey.com

---

QUESTION 1
After connecting to a codec via WebGUI, you are prompted for a username and password. Which
username password combination is used on the codec by default?

A. Cisco, Cisco
B. admin, Cisco
C. Cisco, Cisco
D. admin, cisco

Answer: B

Explanation:

---

QUESTION 2
Which statement is correct when discussing the Cisco TelePresence System 1300?

A. The system is designed to support meetings of six to eight participants
B. The system features three 65-inch screens, three cameras, microphones, and speakers
C. Voice-enabled switching is performed by the codec to select the active speaker in the room and
capture the video for the remote side
D. The power and Ethernet outlets must be positioned directly behind the unit

Answer: C

Explanation:

---

QUESTION 3
When using Auto-Collaborate, what two actions need to be done to display the laptop content after
connecting the cable? (Choose two.)

A. Press the Auto-Collaborate softkey
B. Initiate Auto-Collaborate on the codec’s GUI
C. Set the laptop resolution to 1024x768
D. Set your laptop resolution to 1024x720
E. Use function key on the laptop to send signal to external display

Answer: C,E

Explanation:

---

QUESTION 4
During your RRA assessment of a potential Cisco TelePresence System 1300 room you notice:
• The HVAC diffuser has noticeable noise (measured at48 1dB) which sounds like rushing air
What three recommendations should be made to the customer? (Choose three.)

A. The customer should turn the fan level down on the HVAC system to insure the fan noise is
minimized in the Cisco TelePresence room
B. The customer should contact an HVAC specialist to review and recommend an appropriate solution
C. The customer should not worry about the HVAC fan noise because the Cisco TelePresence
System uses a noise suppression algorithm designed to identify HVAC fan noise and minimize those frequencies
D. The customer should replace the diffusers with a diffuser that is rated with a noise criterion of 10 or greater
E. The customer should replace the ducting directly above the room with acoustically treated
ducting to remove the sound of rushing airflow

Answer: B,D,E

Explanation:

---

QUESTION 5
In the Cisco TelePresence administration WebGUI, the camera Auto Adjust can be used to check
which setting?

A. life size
B. zoom and focus
C. white color balance
D. HDMI input threshold

Answer: C

Explanation:

---

Microsoft CCNA Certification, CCNA Training and over 2000+
Exams with Life Time Access Membership at http://www.actualkey.com

642-185 Q&A / Study Guide / Testing Engine

Best CCNA Training and CCNA Certification
and more Cisco exams log in to Certkingdom.com

---

QUESTION 1
Which DHCP server gives secondary codecs in Cisco TelePresence CTS-3000 and CTS-3200
systems their IP addresses?

A. DHCP server on the voice VLAN
B. DHCP server on the primary codec
C. DHCP server on the Cisco Unified Communications Manager
D. DHCP server on the CiscoTelePresence Manager

Answer: B

---

QUESTION 2
How do you calibrate the light meter from the Cisco recommended RRA tool kit?

A. Press the Auto Adjust button on the meter.
B. Turn the meter on and off.
C. Cover the sensor with the cap and press the Zero button.
D. Cover the sensor with the cap and press the Light Source button.

Answer: C

---

QUESTION 3
What two options does an administrator have using WebUI for CTMS in Monitoring/Room Testing
for any active meeting? (Choose two.)

A. add a CTS System to a meeting
B. view network statistics
C. view meeting statistics
D. start loopback
E. force switch

Answer: A,B

---

QUESTION 4



Refer to the exhibit. You are using Cisco Telepresence Manager and have just added a new room
in the Cisco Unified Communications Manager and have made test calls successfully. You run the
Discover Rooms option under Discovery Service successfully. You then go into the Rooms section
and see the status. Which is the cause of the problem?

A. The Cisco Telepresence room Fluffy does not have an email account listed in the Unified CM.
This is preventing the Cisco Telepresence Manager from synchronizing with the email address for
the Cisco Telepresence Room in the Calendar server.
B. The Cisco Telepresence room Fluffy has an email address listed in the Unified CM. The
Calendar server does not have an account for the email address provided by the Unified CM.
C. The Cisco Telepresence room Fluffy has an email address listed in the Unified CM. The
Calendar server has an account for the email address provided by the Unified CM. The Cisco
Telepresence Manager does not have proper privileges to view this account.
D. The Cisco Telepresence room Fluffy has an email address listed in the Unified CM. The
Calendar server has an account for the email address provided by the Unified CM. The Cisco
Telepresence Manager cannot authenticate to the LDAP server and cannot log into the Calendar
server to synchronize with the account.

Answer: C

---

QUESTION 5
During the RRA, how should you hold the light sensor when taking the majority of light
measurements?

A. Horizontally, so it gets the direct lighting from ceiling light fixtures.
B. Vertically, toward the displays to measure the light they put off.
C. Horizontally, toward any untreated windows to measure light coming in.
D. Vertically, so it is reading light as if it were hitting the participant's face.

Answer: D

---

Best CCNA Training and CCNA Certification
and more Cisco exams log in to Certkingdom.com

Cisco, EMC, VMware unite behind big data, cloud training initiative

New training bundles are organized around specific disciplines and job roles, including cloud architect and data scientist

As the IT silos come down, tech pros need to beef up their skills to stay relevant and maximize the business benefits of cloud computing, virtualization, unified networking and big data, according to Cisco and EMC, which have teamed to offer training targeted at tech's hottest data center disciplines.

IT JOB SPOTTING: Top 20 metro areas for tech jobs
New job roles are emerging as companies adopt converged infrastructures, shift to cloud architectures, and wrangle with massive data stores, and enterprises need to prepare the IT workforce to handle their new roles, the vendors say.

Best CCNA Training and CCNA Certification
and more Cisco exams log in to Certkingdom.com

"There's some confusion around cloud, cloud-based services, and how to leverage the cloud as part of an overall organizational transformation. How do you move from classical data centers to virtual data centers to cloud-based data centers?" says Anthony Bryant, director of learning services at Learning@Cisco. "There's also confusion around how to transform the technical talent within this arena."

Unveiled this week, the training initiative from Cisco and EMC also includes resources from VMware. Their joint education bundles provide courseware and certifications related to cloud architecture, virtualization, storage, data center networking and data science. The bundles are organized around specific disciplines and job roles, including cloud architect, systems administrator, backup and recovery, data center network design and data scientist.

"The lines between the traditional silos, or pillars, in IT are starting to blur" in today's IT-as-a-service, cloud-based data center environments, says Alok Shrivastava, senior director of education services at EMC. "They have to, because one group or one function making a decision impacts everybody else," he says. "You might be a system admin or DBA or network admin, and you need to understand what's going on across the different technology areas in the data center."

In the Cisco/EMC/VMware training model, there's a path associated with each discipline that prescribes the required courses to become proficient. For instance, the systems administrator path requires these courses: Cloud Infrastructure and Services, VMware vSphere: Install, Configure, Manage, and Cisco Data Center Unified Computing Implementation (DCUCI). Someone aspiring to be a data center network architect could follow a learning path that includes these courses: EMC Cloud Infrastructure and Services, Cisco Data Center Unified Fabric (DCUFD), and Configuring Cisco Nexus Data Center (CCNDC).

IT pros can opt to purchase courses by the bundle or individually. The training is delivered via instructor-led courses, instructor-led video training, or, in certain cases, on-site instruction at a customer premises.

From the perspective of a CIO of a 1,000-person IT organization, "the success of cloud transformation depends on the team. Beyond the technologies, unless the team has bought into it and has developed new skill sets, the project could very well fail," Shrivastava says. "It becomes extremely critical for CIOs to transform the workforce."

13 Common ERP Mistakes and How to Avoid Making Them

Implementing an ERP system is among the most expensive, time-consuming and complicated tasks an IT department can take on. The potential for delays and unexpected expenses lurk around every corner. To help you avoid costly mistakes, CIO.com asked IT executives, ERP vendors and technology consultants to provide advice on how to avoid becoming an ERP horror story.

Best CCNA Training and CCNA Certification and more Cisco exams log in to Certkingdom.com

CIO — Costing anywhere from hundreds of thousands of dollars to millions of dollars, and requiring hundreds of man hours to implement, enterprise resource planning (ERP) systems are huge investments of money, resources and time. And while a successful ERP implementation can help your organization streamline workflow and cut costs, a poorly planned and implemented ERP rollout can severely cost organizations, in terms of lost productivity and delays.

To help ensure your ERP implementation is a success, or at least to minimize potential problems, CIO.com surveyed dozens of ERP experts (IT executives, consultants and ERP vendors), asking them to describe the most common ERP-related mistakes organizations make and how to avoid or solve them. The 13 most commonly cited ERP mistakes—and their fixes—appear below.

ERP Mistake #1: Poor planning . "Planning is absolutely necessary if you want your ERP project to succeed," says Erik Kaas, vice president of Product Management for Mid-Market ERP products at Sage. "You simply can't wing ERP."

Kevin Beasley, CIO ofVAI, a provider of ERP software and solutions to mid-market and enterprise-level organizations, agrees. "Many organizations do not do enough up-front planning before they begin an ERP software evaluation," he says. "This often leads to confusion down the road because they might not fully understand their current processes and how to evolve them to maximize business benefits and efficiencies."

To solve this problem, organizations should conduct an internal audit of all of their processes and policies before choosing an ERP system. In addition, Beasley recommends putting together an ERP evaluation team composed of stakeholders from across the business. And, if you feel you do not have the in-house capability to properly evaluate ERP systems, consider hiring an experienced third-party, vendor-neutral consultant, who has experience implementing ERP solutions at companies in your industry.

ERP Mistake #2: Not properly vetting ERP vendors. "Many of my best clients are 'sold' by the [vendor's] marketing team; however once the implementation is complete they are surprised by system functionality restrictions, lack of capabilities, and the impact on existing internal best practices," says Shawn Casemore, president, Casemore & Co., which helps clients improve their operational performance. His advice: Always ask for references. Request the names of at least three companies "who are in your business sector, who you can contact and discuss the software with, then call and discuss features, functionality, and challenges," he says. If the vendor can't (or won't) provide at least three names? "Walk away," unless you want to be a guinea pig.

642-181 Q&A / Study Guide / Testing Engine

Best CCNA Training and CCNA Certification
and more Cisco exams log in to Certkingdom.com

---

QUESTION 1
You have recently upgraded as follows:
From:
Cisco Unified Communications Manager Release 5.x Cisco Unified Presence Release 1 .x
To:
Cisco Unified Communications Manager Release 6.x Cisco Unified Presence Release 6.x
Which feature is not found in the later releases?

A. server redundancy
B. SIP PUBLISH trunk
C. calendaring via Microsoft Exchange
D. adjunct licensing
E. line appearance by user definition

Answer: A

---

QUESTION 2
Which two solutions are supported with Cisco Unified Presence? (Choose two.)

A. Microsoft Windows 2000
B. Microsoft Exchange 2000
C. Microsoft Live Communications Server 2005
D. Microsoft Office Communications Server 2007

Answer: C,D

---

QUESTION 3
A Cisco Unified Personal Communicator is configured as follows:
as a device in Cisco Unified communications Manager Release 6.x user name is UPCXXXXX
How many user licenses are consumed when a primary phone is not set?

A. 1
B. 2
C. 3
D. 4


Answer: C

---

QUESTION 4
Which is the most important issue to be aware of when bulk assigning user licensing for presence users?

A. Enable Cisco Unified Presence licensing before enabling Personal Communicator.
B. All users must beconfigureci before enabling Cisco Unifieci Presence and Cisco Unified
Personal Communicator licensing.
C. Cisco Unified Presence and Cisco Unified Personal Communicator licensing should first be
enabled on the Cisco Unified Presence server.
D. Do not license the same user in multiple clusters.

Answer: D

---

QUESTION 5
What type of users must be created on Cisco Unified Communications Manager when Cisco
Unified Presence users are created?

A. line-based
B. line-appearance-based
C. either line-based or line-appearance-based
D. both line-based and line-appearance-based

Answer: C

---

Best CCNA Training and CCNA Certification
and more Cisco exams log in to Certkingdom.com

642-176 Q&A / Study Guide / Testing Engine

Best CCNA Training and CCNA Certification
and more Cisco exams log in to Certkingdom.com

---

QUESTION 1
In an environment in which multiple VLANs have been defined on Catalyst Express 500 switches,
which two statements are correct for ports that have been configured with the Smartport role of "IP
Phone+Desktop"? (Choose two.)

A. The ports may belong to a configurable data VLAN
B. The names of the VLANs used by the Smartports are not relevant.
C. The names of the VLANs used by the Smartports are case insensitive.
D. The names of the VLANs used by the Smartports are case sensitive.
E. The ports may belong to many VLANs, depending on how many PCs are connected to each
port.

Answer: A

---

QUESTION 2
Which two statements correctly identify factors to consider when configuring WAN QoS? (Choose
two.)

A. Voice traffic uses Assured Forwarding.
B. Voice traffic uses priority queuing.
C. Voice signaling traffic uses priority queuing.
D. Voice signaling traffic uses Assured Forwarding.
E. Voice signaling traffic should use priority queuing with Assured Forwarding.
F. Voice traffic should be classified in the Best Effort traffic class and use priority queuing with
Expedited Forwarding.

Answer: B,D

---

QUESTION 3
Refer to the exhibit. What does "locking down" the router entail?


A. Prohibiting console access to the router.
B. Disabling HTTPS access to Cisco SDM.
C. Preventing any alterations to the router's running configuration.
D. Shutting down all the router's interfaces.
E. Disabling all the vulnerable services on the router.

Answer: E

---

QUESTION 4
During which phase of the Steps to Success methodology for Cisco SMB Security Solutions would
the Security Technology Requirements document be used to determine a customer's security
requirements?

A. Prepare
B. Plan
C. Position
D. Perform
E. Design
F. Develop

Answer: B

---

QUESTION 5
Which three of these are characteristics of UTP cable? (Choose three.)

A. It comes in eight-pair wire bindles.
B. An insulating material covers each of the individual copper wires in it,
C. The wires in each pair are wrapped around each other.
D. EMI and RFI cause only limited degradation to signals running over it.
E. It comes in seven categories.
F. It has an external diameter of approximately 0.28 inches.

Answer: B,C,D

---

Best CCNA Training and CCNA Certification
and more Cisco exams log in to Certkingdom.com